Refund policy

Return & Refund Policy – NextGen Trends

At NextGen Trends, we want you to love your purchase. If you are not completely satisfied, we’re here to help.

Returns

• You may return eligible items within 7 days of delivery.
• Items must be:
• Unworn, unwashed, and unused.
• With original tags and packaging.
• Please note that intimates, swimwear, clearance items, and customized products are non-returnable.

Refunds

• Once we receive and inspect your return, we will notify you of the status.
• If approved, your refund will be processed to your original payment method within 5–10 business days.
• Shipping charges are non-refundable.

Exchanges

• We offer exchanges for size or color, subject to availability.
• If the requested item is unavailable, a refund will be issued instead.

Damaged or Wrong Items

• If you received a defective or incorrect item, please contact us within 48 hours of delivery at nextgentrends@gmail.com with photos.
• We will arrange a replacement or full refund.

How to Initiate a Return

1. Email us at nextgentrends@gmail.com with your order number and reason for return.
2. We will provide you with return instructions.
3. Pack the item securely and ship it back.